Operations Manager

Decton Staffing Services

Title:                         Operations Manager

Location:                   Anaheim, California

Job Type:                  Full-time

 

About the Company

With 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients; we have built a strong reputation for technical expertise and service excellence.

We are seeking an experienced an Experienced Operations Manager to join our team in Anaheim, CA.

Job Responsibilities:

  • Responsible for all aspects of branch operations
  • Meeting fiscal responsibility
  • Inventory management
  • Oversee projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control
  • Sell and estimate change orders and service contracts
  • Maintain customer satisfaction by executing well-thought-out and planned installation of systems
  • Build a technical team by recruiting, selecting, training, coaching, counseling and disciplining employees, vendors and contractors; communicating job expectations; planning, monitoring, auditing, appraising and reviewing job performance while enforcing policies and procedures
  • Learn our products and services and keeping up-to-date with changes
  • Improve productivity, quality and field installation standards
  • Provide feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
  • Communicate with customers by telephone, email, letter and face-to-face and using good judgment when choosing the proper method of communication
  • Performing client site walks and surveys
  • Establish and maintain lasting relationships with clients by providing excellent support and service response times
  • Investigate and solve customers’ problems, which may be complex or long-standing and have been passed on by service technicians
  • Keep accurate records of discussions or correspondence with customers
  • Meet with other departments, branches and managers to discuss possible improvements to the department
  • Travel to offsite branch locations or clients when needed
  • Perform other related duties as assigned 

Skills and Requirements:

  • Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access Control
  • Minimum of three years of management experience
  • Minimum of five years of industry field experience
  • Dynamic leadership and management Qualities
  • Seasoned professional
  • Decision-making skills and well-organized
  • Analyzing information and problem solving
  • Results-driven
  • Teamwork-oriented
  • Excellent writing skills
  • Relevant qualifications, such as certificates or diplomas, are desired
  • Extremely confident in facing confrontations
  • Good driving record
  • Knowledge of NEC, building and construction
  • Read and interpret construction plans
  • Computer skills along with some networking experience

 Physical Requirements:

  • The ability to lift up to 80 pounds and safely climb ladders
  • The ability to respond quickly to sounds
  • The ability to move safely over uneven terrain or in confined spaces
  • The ability to see and respond to dangerous situations

 Preferred:

  • Fire Alarm – California Journeyman Fire Card, REG 4 Certification
  • NICET Certification, and/or Notifier Experience
  • Access Control – Lenel Experience, S2 Experience, SQL Database Administration
  • Alarm Agent Card

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.