Customer Service Representative

Decton Staffing Services

Currently seeking experienced Client Relations Representatives for a growing corporate team in Anaheim, CA. If interested, please submit your resume and contact Liz directly @ (949)421-6006 (Call or Text)

 

Job Summary

The Client Relations Rep will act as a liaison between customers and the company and assist with account questions, billing, complaints, cancellations, discrepancies, and other inquires. The qualified professional will possess excellent problem resolution implementation as well as strong communication skills.

Qualifications

  • Customer Service experience effectively resolving customer issues via phone with professionalism and courtesy
  • Strive to ensure customer satisfaction and thrive in a fast paced environment
  • Ability to effectively and clearly present account information to customers and collaborate with other departments
  • Advise on invoices, receive payment information and other account updates
  • Place or cancel service tickets
  • Inform of products, services, promotions
  • Understand and answer questions regarding warranties, contracts, and terms of agreements
  • Work with Client Relations Manager to ensure proper customer service is being delivered
  • Handle changes in policies, renewals and/or upgrades
  • Implement problem resolution if a product malfunctions and focus on client retention
  • General working knowledge of security systems and understanding of components for upgrade purposes
  • Maintains customer confidence and protects operations by keeping information confidential
  • Strong analytical ability with excellent detail orientation