Customer Service Representative

Decton Staffing Services

Currently seeking a Customer Service Representative for a company in Fountain Valley, CA. If interested, please submit your resume and contact Liz directly @ (949)421-6006 (text)

ESSENTIAL FUNCTIONS:

  • Processes and assists internal and external customers returning product(s) for replacement. Determines and collects necessary information for customer service contact database to complete the return process
  • Assists domestic and international customers via phone, email, chat and social media in upgrading/configuring systems and responding to basic technical questions
  • Receives calls, emails, chats and social media requests from customers with questions or concerns with their orders or warranty replacements.
  • Verifies and maintains customer service documentation, files, and records using applications such as a customer service contact database, MS Word and Excel.
  • Resolves external and internal customer service issues independently with general supervision.
  • Uses a combination of pre-established guidelines, creativity and independent judgment to make decisions and to accomplish goals and objectives.