https://dectoninc.com/wp-content/uploads/2019/11/logo-Decton-STAFFING-SERVICES-1-35.png 70 42 user https://www.dectoninc.com/wp-content/uploads/2018/10/logo-Decton-STAFFING-SERVICES-300x89.png user2020-01-07 01:40:582020-01-07 01:41:31Customer Service Representative
Decton Staffing Services
Currently seeking a Customer Service Representative for a company in Fountain Valley, CA. If interested, please submit your resume and contact Liz directly @ (949)421-6006 (text)
- Processes and assists internal and external customers returning product(s) for replacement. Determines and collects necessary information for customer service contact database to complete the return process
- Assists domestic and international customers via phone, email, chat and social media in upgrading/configuring systems and responding to basic technical questions
- Receives calls, emails, chats and social media requests from customers with questions or concerns with their orders or warranty replacements.
- Verifies and maintains customer service documentation, files, and records using applications such as a customer service contact database, MS Word and Excel.
- Resolves external and internal customer service issues independently with general supervision.
- Uses a combination of pre-established guidelines, creativity and independent judgment to make decisions and to accomplish goals and objectives.