Customer Service Representative

Decton Staffing Services

Decton is currently recruiting for a Customer Service Representative for a company in Seal Beach.  If you are interested please submit your resume and call/txt Yesenia 949-207-1005.

 

Primary Objective of Position

Recruiting for an outgoing, friendly, and team oriented candidate to join our staff as a Sales Operations Coordinator. The Sales Operations Coordinator is responsible for processing incoming and outgoing orders, communicating product discrepancies, assisting with daily shipping priorities and providing additional assistance to management as needed.

Essential Responsibilities include but are not limited to:

  • Enter and edit sales orders in RLM system
  • Works with Sales and Operations teams to resolve any discrepancies or errors encountered during entry
  • Validates order confirmations against bulk bookings as customer orders are received via EDI or hard copy
  • Allocates orders as inventory becomes available
  • Sends pick-tickets to Distribution Center to prepare for shipment
  • Works with Distribution Center and Logistic teams to communicate any priorities or special instructions relating to processing, packing, and shipping
  • Maintains master customer database
  • In charge of daily billing
  • Develops and maintains knowledge of products, order classifications, and shipping methods
  • Daily customer service interaction with Sales team(s) and retailers
  • Assists management with any special tasks as needed

Skills & Abilities

Qualifications Preferred:

  • Excellent verbal and written communication skills, including the ability to effectively communicate both internally and externally
  • Strong critical thinking skills
  • Must be detail-oriented
  • EDI experienced is a plus
  • ERP experienced preferred
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook; knowledge of Excel is a must as it is used extensively in this department)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to multi-task and work efficiently in an fast-paced, changing environment
  • High school diploma or GED required
  • Bachelor’s degree preferred
  • Retail or off-price distribution experience preferred
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