Customer Service Associate

Decton Staffing Services

A leading provider of electronic security monitoring services is looking for highly driven and motivated Customer Service Professionals to join a successful and fast growing team in our Southern California office. We are looking for candidates that can set the pace in
exceptional, professional, and prompt customer service.

The Position

A Customer Service Specialist monitors alarm systems and handles emergencies throughout many communities. Our Specialists are continuously learning new skills and training in all services offered to provide exceptional customer service and support. In this position, YOU will play a key-role in protecting life and property.

Responsibilities and Requirements

  • Communicate in response to alarm emergencies for homes and businesses
  • Receive and process inbound calls from customers and authority agencies
  • Provide exceptional customer service and support
  • Uphold policies and procedures to maintain excellent quality assurance
  • Strong written and verbal communication skills
  • Professional, positive, welcoming and friendly attitude
  • Bachelors Degree preferred
  • Proficiency in Microsoft Office Suite