Collections Representative

Decton Staffing Services

Job Responsibilities

Under the direction of the Collections Supervisor, the Collector interfaces with customers to research and resolve outstanding issues to obtain payment. 

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

  • Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with internal and external customers.

Essential Functions

  • Weekly and monthly reporting to the direct supervisor
  • Process Delinquency notices and Invoices when appropriate
  • Processing credit memos and the appropriate reporting
  • Handle a high volume of inbound and outbound phone calls to resolve customer issues
  • Manage all customers on the Collectors respective aging
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent and considerate customer service to all customers
  • Participate in team meetings
  • Meet defined department goals and activity metrics
  • All other duties as assigned

Required Skills

  • Corporate Collections experience
  • Associates Degree or equivalent work experience
  • Knowledge of Billing and Collections procedures
  • Industry knowledge of Lien Laws
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with MS Office (Word, Excel, and Windows), and email
  • Commitment to excellent customer service
  • Excellent written and verbal communication skills with the ability to negotiate and communicate in a respectful and assertive manner
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
  • Ability to prioritize and manage multiple responsibilities
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