Call Center

Decton Staffing Services

Responsibilities (including, not limited to):

  • Answer inbound phone calls and respond to email inquiries
  • Perform outbound calls with existing customers
  • Create service tickets and schedule appointments accurately
  • Review customer account information

Knowledge and Skills:

  • Strong English verbal and written communication skills
  • Attention to detail and accuracy a must
  • Excellent email handling skills
  • Strong customer service focus with the ability to empathize as well as prioritize customers’ needs
  • Must be able to multi-task
  • Solids sales acumen
  • Minimum typing skills of 30 words per minutes
  • Determined to succeed
  • Personal accountability is a firm requirement
  • Contact center background preferred
  • Bilingual (Spanish) a plus

Schedule: The hours for training are 9-5PM

Multiple shifts open between working hours of 6AM-10PM. Special work schedule circumstances may be accommodated but there are no guarantees for anybody/ circumstance. Every shift will have at least one weekend day. Double weekends are a possibility.