Accounts Receivable Collections Specialist

Decton Inc. is currently recruiting for a company in Riverside, CA! Currently seeking Collections Specialist’s. If qualified, please submit your resume and apply below. You may also contact Liz directly @ (949)421-6006 (Call or Text). 

**This position will relocate to Anaheim,CA in early 2019**

Job Responsibilities:

Under the direction of the Collections Supervisor, the Collector interfaces with customers to research and resolve outstanding issues to obtain payment. 

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

• Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with internal and external customers.

Essential Functions:

• Weekly and monthly reporting to the direct supervisor
• Process Delinquency notices and Invoices when appropriate
• Processing credit memos and the appropriate reporting
• Handle a high volume of inbound and outbound phone calls to resolve customer issues
• Manage all customers on the Collectors respective aging
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to all customers
• Participate in team meetings
• Meet defined department goals and activity metrics
• All other duties as assigned

Required Skills:

• Corporate Collections experience
• Associates Degree or equivalent work experience
• Knowledge of Billing and Collections procedures
• Industry knowledge of Lien Laws
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with MS Office (Word, Excel, and Windows), and email
• Commitment to excellent customer service
• Excellent written and verbal communication skills with the ability to negotiate and communicate in a respectful and assertive manner
• Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
• Ability to prioritize and manage multiple responsibilities