Accounts Receivable Collections Specialist

Decton Staffing Services

Decton Inc. is currently recruiting for a company in Riverside, CA! Currently seeking Collections Specialist’s. If qualified, please submit your resume and apply below. You may also contact Liz directly @ (949)421-6006 (Call or Text). 


**This position will relocate to Anaheim,CA in early 2019**


Job Responsibilities:

Under the direction of the Collections Supervisor, the Collector interfaces with customers to research and resolve outstanding issues to obtain payment. 

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

  • Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with internal and external customers.

Essential Functions:

  • Weekly and monthly reporting to the direct supervisor
  • Process Delinquency notices and Invoices when appropriate
  • Processing credit memos and the appropriate reporting
  • Handle a high volume of inbound and outbound phone calls to resolve customer issues
  • Manage all customers on the Collectors respective aging
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent and considerate customer service to all customers
  • Participate in team meetings
  • Meet defined department goals and activity metrics
  • All other duties as assigned

Required Skills:

  • Corporate Collections experience
  • Associates Degree or equivalent work experience
  • Knowledge of Billing and Collections procedures
  • Industry knowledge of Lien Laws
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with MS Office (Word, Excel, and Windows), and email
  • Commitment to excellent customer service
  • Excellent written and verbal communication skills with the ability to negotiate and communicate in a respectful and assertive manner
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
  • Ability to prioritize and manage multiple responsibilities
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